We use high-quality, sustainable materials, such as wool, cashmere, cotton, and recycled fibers. Each piece is crafted to provide both luxury and comfort while minimizing our environmental impact.
Welcome to The Port of Joy! Enjoy 10% Off Your First Order – Use Code WELCOME10
FAQ
- What materials do you use for your knitwear?
- How should I care for my knitwear?
- Where are your products made?
- How do your sizes run?
- Do you offer custom or made-to-order knitwear?
- How do I find out about new collections and special offers?
- Are your materials ethically sourced?
- Can I track my order?
- Do you offer free shipping and returns?
- What if my knitwear arrives damaged or defective?
- Can I cancel or change my order after placing it?
Clothes
- What materials do you use for your knitwear?
- How should I care for my knitwear?
- Where are your products made?
- How do your sizes run?
- Do you offer custom or made-to-order knitwear?
What materials do you use for your knitwear?
How should I care for my knitwear?
To preserve you cardigan, we recommend professional dry cleaning. Please avoid washing, tumble drying, or bleaching. Each garment arrives in a specially designed storage bag. We highly recommend storing your knitwear in this bag when it's not in use. When storing, fold your knitwear to maintain its shape, as hanging may cause stretching over time.
Where are your products made?
Our knitwear is produced in Slovenia, where skilled artisans craft each piece with attention to detail and quality. We prioritize ethical production practices and work closely with our partners to ensure fair labor standards.
How do your sizes run?
Our knitwear typically offers a relaxed fit, but run true to size. So, if you prefer an oversized fit, we suggest sizing up.
Do you offer custom or made-to-order knitwear?
Currently, we do not offer custom orders, but stay tuned for potential future options by subscribing to our newsletter here.
Misc
- How do I find out about new collections and special offers?
- Are your materials ethically sourced?
How do I find out about new collections and special offers?
Sign up for our newsletter to get the latest updates on new arrivals, exclusive offers, and styling tips. Follow us on social media for behind-the-scenes content and inspiration.
Are your materials ethically sourced?
Yes, we carefully select materials from trusted suppliers who follow ethical and sustainable practices. We prioritize eco-friendly sources and animal welfare standards.
Shipping & returns
- Can I track my order?
- Do you offer free shipping and returns?
- What if my knitwear arrives damaged or defective?
- Can I cancel or change my order after placing it?
Can I track my order?
Yes, once your order ships, we'll send you a tracking link so you can keep track of your purchase.
Do you offer free shipping and returns?
Not at this time. Our top priority as a new brand is to offer you exceptional products at a great value. To achieve this, we currently offer competitive shipping rates calculated at checkout. We partner with multiple carriers to ensure you get the best price and delivery speed available for your location. We're always looking for ways to improve the customer experience, and free shipping is definitely something we plan to explore as we grow!
What if my knitwear arrives damaged or defective?
If an item arrives damaged or defective please contact our customer service team at info@theportofjoy.com within 14 days of receiving your item, and we’ll assist you with next steps.
Can I cancel or change my order after placing it?
We understand that mistakes can happen, but unfortunately, we are unable to cancel or modify orders once they have been submitted. Our fulfillment process begins immediately after an order is placed, making changes impossible. We strongly advise reviewing your order summary carefully before finalizing your purchase to ensure everything is accurate.